• Welcome
  • Integrative Medicine
    • Acupuncture
    • Osteopathy
    • Low-Level Laser Therapy
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  • Contact Us
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Integrative Healthcare Providers
  • Welcome
  • Integrative Medicine
    • Acupuncture
    • Osteopathy
    • Low-Level Laser Therapy
  • Our Practitioners
  • FAQS
  • New Patient Forms
  • Contact Us
  • Patient Education
  • Telemedicine Appointments
  • Covid 19

Frequently Asked Questions

Helpful Answers to Questions that Matter

Are you currently taking new patients?

Dr. Parke, Dr. Zager, Abby Humphrey, Robert Piper and Jesse Kauffman are accepting new patients.  Dr. Amanda Kaufman and Dr. Saunders are not accepting new patients at this time. Dr. Picken is currently accepting newborn and pediatric patients only.  Please continue to monitor our website and Facebook page as this is where we will announce any practice openings.  We apologize but there is no wait list.

What kind of insurance do you accept?

Our providers participate with a variety of different insurance plans.  As always when you are interested in seeing a new provider it is advised that you contact your insurance carrier to make sure the provider is in network with your particular plan.  Furthermore, it's important to make sure that your plan is for our location at 2800 S. State St.

It's a great opportunity for you to ask questions and get familiar with your benefits.  We will do our best to assist you in understanding your benefits but we do encourage you to take a proactive role in all aspects of your health care including insurance.


Dr. Saunders is in network with the following plans:
  • Blue Cross Blue Shield  PPO ()
  • Aetna
  • Medicare
  • Medicare supplemental plans excluding BCN Advantage

Dr. Amanda Kaufman is in network with the following plans:
  • Blue Cross Blue Shield PPO
  • Blue Care Network  (Excluding PremierCare)
  • Aetna
  • Medicare
  • Medicare Advantage
  • Blue Cross Complete
  • United Healthcare with some exclusions *
  • Priority Health with some exclusions*

Dr. Susannah Parke - is in network with the following plans:
  • Blue Cross Blue Shield PPO
  • Priority Health with some exclusions*​

Dr. Elisa Picken - is in network with the following plans:  
  • Blue Cross Blue Shield PPO
  • ​Aetna
  • Priority Health PPO*
  • Medicare

Dr. Sean Zager - Is working on credentialing with other insurances but the ones he is participating with now are:
  • Blue Cross Blue Shield PPO
  • Priority Health PPO *
  • United Healthcare (exluding United Healthcare Medicaid plans)*
  • Medicare

*Please contact your insurance provider to ensure that your chosen physician is covered by your particular plan at this address 2800 S. State Street, Suite 215, Ann Arbor, MI.

Abby Humphrey, Acupuncture
  • Abby is a fee-for-service provider.  Some insurance companies are starting to cover acupuncture and if yours is one, please consult with Abby about billing.

Robert Piper, Counseling
  • Robert accepts most insurances that cover mental health counseling. 
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How can I get refills on my prescriptions?

Refilling your scripts is easy!  The best way is to use Patient Fusion our online portal or you can Email or give us a call several days before you run out of your medication.  We ask for 24 - 48 hours to handle your request.  Tell us your name, medication, dosage and the name and location of the pharmacy you would like your prescription sent. 
**Certain prescriptions cannot be sent electronically and must be picked up in our office.  


I need to see a doctor immediately, what are my options?

If this is a true emergency, you need to call 9-1-1 or go to the ER immediately.

If you need to see the doctor, please give us a call.  If you are a current patient, we will make every attempt to fit you into the schedule or have the doctor call and talk to you.  It is often difficult to schedule new patients for immediate appointments.  Please remember that we are a small, independent practice and there may be times that our schedule is completely booked.  If this happens and you need to see a doctor immediately, we suggest that you visit an Urgent Care for treatment.

For non-urgent communications with the doctors, we ask that you give us 24 - 48 hours to reply.  Our practitioners are in this office part-time in order that they may balance their careers and family life. 


How do I make an appointment?

UPDATE DUE TO CORONAVIRUS!  We are moving to a "Telemedicine" model of seeing patients until the Coronavirus crises is over.  You can still make an appointment to see your doctor, however, it will be an online telemedicine visit and not an in-office visit. See our "Telemedicine Page" for more information.

To make an appointment for Doctors Saunders, Kaufman, Parke, Picken and Zager, if you are a current patient, log into the patient portal "Patientfusion.com" and electronically set up or cancel an appointment. New and existing patients can also call us at 734-547-3990. 

To schedule an appointment with Abby Humphrey, please call 734-216-3476 or contact her at ahumphrey@ihcpaa.com

To schedule an appointment with Robert Piper, please call 734-995-1941

To schedule an appointment with Jesse Kauffman, please call 734-210-1285


Appointment times at Integrative Health last longer than those at other practices.  This gives us the amount of time needed to really get to know you and to review your history in-depth so that we can come up with a well-rounded treatment plan.  In general, appointment times are as follows:
                                                                    Adult New Patient            Pediatric New Patient            Follow-Up                                             

Dr. Amanda Kaufman                                    1 hour                                        30 minutes                    30 minutes for both adults & pediatric
Dr. Amy Saunders                                           1 hour                                                --                              45 minutes
Dr. Elisa Picken                                                 45 mins                                     30 minutes                    30 minutes                          

Dr. Susannah Parke                                        1 hour                                                --                              30 minutes
Dr. Sean Zager                                                   45 mins                                      30 minutes

Abby Humphrey                                               1 hour                                         1 hour                            1 hour

I have a billing question, who do I call?

For all billing inquiries, please call or email Debbie Magill at 734-641-9991 Ext 3242  dmagill@pmbgroup.net

How do I log into my Patient Fusion Account?

You should have been sent an invitation to join the portal by the office at your first appointment.  Please note that you cannot sign up for the portal using the appointment reminder note about the portal.  Once you receive the invitation, it's easy to set up your account.  You can either call us to get the access code or you can request that the code be sent to you using your cell phone.  The invitation is only valid for a month so if you do not use it, you need to contact us to obtain a new invitation. To log into Patient Fusion go to www.Patientfusion.com

Integrative Healthcare Providers
2800 S. State Street - Suite 215
Ann Arbor MI 48104

734-547-3990
Fax:  734-547-3980
Office@ihcpaa.com
  • Welcome
  • Integrative Medicine
    • Acupuncture
    • Osteopathy
    • Low-Level Laser Therapy
  • Our Practitioners
  • FAQS
  • New Patient Forms
  • Contact Us
  • Patient Education
  • Telemedicine Appointments
  • Covid 19